Assistant, Facilities – Crowd Contol
Job Description
JOB SUMMARY
To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.
MAIN TASKS AND RESPONSIBILITIES
- Manage patients queue and patient flow of patients in the clinic,
- Ensures the minimum effect of patient crowdedness on workflow
- Set appointments to the patients to be seen by the doctors considering the number of patients in the waiting area
- Help the mobile team to transport (upload and unload) the medical boxes and furniture needed in the clinics
- Ensure that the sites are kept clean if the site has no cleaner
- Ensure that all medical and non-medical bins (colored waste bags) are available and being used properly in coordination with nurses
- Report any unusual patient behavior to the team leader and medical officer (if needed) with maintaining maximum level of crowd and self-control
- Ensure that clinic flow is clarified to registered patients and they are directed to the selected area or medical team as directed by the triage team, adhering to IMC code of conduct to deal with beneficiaries equally
- Help manage beneficiaries expectations and explain to the patients the services that IMC teams can and cannot provide
- Participate in all trainings and duties assigned by supervisor
Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.
Job Requirements
MINIMUM QUALIFICATIONS
- 5 to 8 years of education
- Previous experience as crowd controller
- 1 year experience as security guard preferred
Additional Technical or Language Requirements
ENGLISH SOMALI NOMINATION FROM THE COMMUNITY
Code of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report. If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.
Safeguarding
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.
Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
HOW TO APPLY
Apply this job via this link
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