ICT Analyst – Mogadishu, Somalia, FTA [NO-A]

The ICT Analyst is responsible for overseeing the implementation of ICT policies and standards established by the HQ; provision of ICT and administrative support services to the UNFPA Country Office; and provision of daily technical support to users of information management tools and technology infrastructure, including emerging AI powered solutions adopted by the organization. You will report to the International Operations Manager (IOM).

How you can make a difference:

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled.  UNFPA’s strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to “build forward better”, while addressing the negative impacts of the Covid-19 pandemic on women’s and girls’ access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals.

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.

UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.

Job Purpose:

Under the overall supervision of the International Operations Manager (IOM), the ICT Analyst is responsible for effective management of UNFPA programme activities through ensuring the smooth running of ICT services, managing data, information and workflow. The ICT Analyst is required to ensure compliance with UNFPA ICT policies and procedures and to act as the focal point for all ICT-related matters. You will provide leadership in the execution of ICT services in the Country Office, and sub-offices and will develop and implement ICT management systems and strategies, supervising the provision of daily technical support to users of information management tools and technology infrastructure.

You would be responsible for: 

1. Overseeing implementation of ICT management systems and strategies, focusing on achievement of the following results: 

• Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
• Provide support to the use of Quantum (UNFPA’s implementation of Enterprise
• Resource Planning) functionality for improved business results and improved client services.
• Advise on the CO administrative business processes mapping and implementation of the internal standard operating procedures.
• Preparation of a results-oriented work plan.

2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results: 

• Oversees performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Manages installation of commercial and in-house developed software and related upgrades.
• Ensures the upgrading of endpoint protection platforms (EPP), antimalware solutions,” and specify experience with any centrally managed security suites.
• Ensures monitoring of file server traffic, usage and performance on a frequent and regular basis.
• Managing the setup and rollout of organization-approved AI software or AI-powered features in our existing tools, and helping with their updates.
• Supervises provision of support to users in modern cloud-based backup and disaster recovery (DRP) strategies and solutions, as well as in virus detection, removal and prevention.
• Manages outsourcing, undertakes preliminary negotiations on IT-related contracts, monitors vendor performance, recommends necessary action to management on satisfactory completion of work and deliverables.

3. Ensures ICT security in the office: 

• Ensures that desktop, laptop and server passwords and related policies are in line with established corporate standards.
• Normal users do not have administrative rights to their PCs and portable computers.
• Unauthorized software is not loaded onto computers.

4. Oversees support networks administration, focusing on the following: 

• Troubleshooting and monitoring of network problems. ●  Responding to user needs and questions regarding network access.
• Backup and restoration procedures for local drives.
• Organizes off-site storage of backups.

5. Supervises provision of administrative support, focusing on the following: 

• Oversees development and maintenance of up-to-date inventory of software and hardware.
• Ensures establishment and maintenance of Country Office databases e.g. e-filing, electronic library directory, consultancy database, and database for common vendors; ensures orientation and coaching provided to staff on these databases/systems.
• Oversees development and maintenance of a library of ICT related reference materials.
• Manages the inventory and stock of supplies and spare parts.
• Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required.
• Manages provision of ICT support to key events.

6. Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on the following: 

• Develop and oversee provision of appropriate training for the CO staff on ICT issues.
• Participate in knowledge networks (Google Drive/Sites) and communities of practice.
• Participate in interagency working groups to ensure UNFPA’s issues and concerns are represented.

Work Relations

Internal contacts include the Representative/Deputy Representative/ Assistant Representative, collaboration with the Operations Manager/Specialist, and interaction with staff at all levels within the CO to ensure effective service provision.

Externally, the ICT Analyst works in close collaboration with external IT service providers to ensure the effectiveness of UNFPA’s IT infrastructure. The ICT Analyst represents UNFPA in interagency working groups on ICT matters and in other external fora ensuring UNFPA’s issues and concerns are represented.

Qualifications and Experience: 

Education:  

A Master’s degree in Information Technology, Computer Science or related field is required.

Related professional certifications are also desirable.

Knowledge and Experience:

• Not less than two years of progressive Experience in at least one activity of ICT, preferably in network infrastructure or cloud-based application administration, is essential.
• Thorough knowledge of overall design and operating principles of ICT networks and of connectivity concepts is an asset.
• Ability to integrate the needs of the office automation, available resources and systems requirements and to solve systems/hardware/software problems is desirable.
• Relevant certifications in hardware and software management and application, including Zoom, Microsoft OS and Google Workspace tools is essential.
• Good knowledge of PC/LAN operating systems, Windows 11 and modern deployment/management tools, corporate ICT security and viral protection systems, ERP;
• Ability to manage software licensing, management and deployment tools is required.
• Ability to perform a variety of standard, specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported.
• Experience with managing modern network security, VPNs, firewalls, and segmentation) and troubleshooting connectivity to cloud services is essential.
• Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems.
• Ability to work with scripting or automation skills (e.g., PowerShell, Google apps, script) for ICT management as needed.
• Ability to make recommendations for business processes re-engineering, elaboration and implementation of new systems.

Languages: 

Solid command of spoken and written English and Somali language.

Required Competencies: 

Values:

• Exemplifying integrity,
• Demonstrating commitment to UNFPA and the UN system,
• Embracing cultural diversity,
• Embracing change

Core Competencies: 

• Achieving results,
• Being accountable,
• Developing and applying professional expertise/business acumen,
• Thinking analytically and strategically,
• Working in teams/managing ourselves and our relationships,

Functional Competencies:

• Logistical Support,
• Managing data,
• Managing documents, correspondence & reports,
• Managing information and workflow,
• Planning, organizing and multi-tasking,
• Providing conceptual innovation to support programme effectiveness,
• Generating, managing and promoting the use of knowledge and information;

Selection and appointment may be subject to background and reference checks, medical clearance, and other administrative requirements.

UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants’ bank accounts.

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